Customer Support AI • Led a team that streamlined Personio's support experience with Fin by Intercom. Helped customers resolve 85% of issues without waiting for a human agent. Drove a 34% YoY reduction in human contact volume. Team: Heilyn Nguyen, Clarina Dupreez, and Liz Mueller.

File Requests • Led a team that designed the first-ever file requesting experience on WeTransfer, enabling creative professionals to send and receive files in one place. Team: Nathan Beck and Matthew Willse.

Premium plan • Designed the end-to-end experience for WeTransfer's new paid subscription plan, including a net new pricing page, ahead of an IPO attempt.

7 Tips • Gave a talk to 300+ students on how to craft an effective design portfolio.

Tours • Designed a 0→1 self-guided tour feature connecting museum visitors to bespoke audio, video, and AR content.

Messenger 4 • Delivered the design spec for the audio and video call UI as part of a global overhaul of Messenger for 1B+ users.

Messenger AR Games • Helped launch the first AR multiplayer games and effects on Messenger video chat as part of an experimental team.